Our Policies

no18-dental-practice-knaresboroughIn a dental emergency

In case of emergency during normal surgery hours please contact us on 01423 862571 and we will arrange an appointment for you as soon as possible. Outside of opening hours a message will adivise you on where help is available.

Policies

Our experience shows that that the preventive approach to dentistry that Denplan promotes compliments our own practice philsophy. In addition we provide NHS treatment for children up the age of 18. 

Strict confidentiality of patients records and information is maintained at all times. Patient records will not be passed onto any third parties without the patients express permission.

If a patient is abusive or violent to any staff, treatment will be terminated and the police and/ or PCT informed.

There is an informal, confidential in-house procedure to deal with any problems or concerns you may have. If you require further details, please ask at reception for a leaflet.

Missed appointments, if you are unable to keep an appointment please give as much notice as possible. We will normally charge if you do not give 24 hours notice.

The dentist and staff adhere to the rules governing our profession, you can see these rules at the General Dental Council website.[updated December 2015].